Archive for April, 2010

I ordered a replacement drive for a WD drive that was failing. I must admit that choosing desktop hard drives for a server might not have been the best choice but since it’s only for my school and cost ist the primary factor it was the only choice I had.

I selected WD’s pre-exchange service where you enter your credit card number and they send you a new drive right away. After you received the new drive you have 30 days to send the defective drive to them.

So now here’s what happened:

• I ordered the replacement drive
• The drive is shipped via UPS
• I get a tracking number and link to check the shipment status
• Didn’t check on it for a while
• 20 days later I recieved an email stating “Thank you for sending in your defective device” and I was like w00t!
• Called WD support to get the status because the tracking shows that the drive was shipped to a place about 200km from where I live.
• Guy tells me that everything is 100% fine, my credit card will not be charged because they already received the defective device.
• I told him that I did not receive a replacement drive and that the defective one is still producing bad blocks in my server
• He promised to call me back

Turns out that they sent the replacement drive to their own logistics center. Of course it contained the RMA number and barcode. So the people there scanned it into their systems believing it was the defective drive I sent.

Well done, WD!